You’ve booked a new guest - ah yeah!
You’ve created an awesome listing page, you’ve been corresponding like a pro, and now you’re excited to welcome your next guest.
So what happens next?
Whether you’re new to hosting or an experienced hosting all-star, here are our top tips to help give a big ol’ welcome to your next guest.
Make the Commitment
Avoid cancellations. Your guest has put considerable time and money preparing for the event and a cancellation will likely have significantly negative impact. If you must cancel for reasons beyond your control, let your guest know immediately and contact [email protected]
Let Your Space Shine
Keep a clean space. Make sure your space is clean and ready to go before your guest arrives. If you require them to clean up before they leave, provide them with the cleaning supplies they need to get the job done. You may want to consider hiring a cleaning service to get the job done, like Handy.
Provide the amenities your guest needs to succeed. This can include an extra set of keys to the space, an alarm code, and the WiFI password. Pro tip: create a copy of passwords and codes to share with your guest on arrival and for your safety, don't forget to change these between rentals. Here's the checklist we use at our space, The Playground, in Vancouver.
Keep Safety First
Your guest's safety is very important. When conducting a site visit with a guest, make sure to point out all exits, fire extinguishers, and emergency procedures. If your space and neighbourhood has any special considerations that your guest should be aware of, make sure you communicate this to them. Your guests should carry general liability insurance and name you as an underinsured for your mutual protection.
Provide support for your guest during their rental. Make yourself available by providing your contact information to your guest including your phone number and an emergency contact, just in case.
Bonus: Follow-up & Ask For Feedback
Send a follow-up email to your guest thanking them for their rental and providing feedback on how they can improve. When building your feedback form, whether it’s a survey or something more informal, keep things short and to the point. Here’s an example of one of our go-to host feedback forms to help you get started on your own.
We love feedback too, so let us hear it. Look out for a short survey from thisopenspace following your guest's rental.
Have a question you want answered? Send us a note at [email protected] or tweet us @thisopenspace. Whether you need help, have ideas or just want to say "hello," we'll get back to you within a few hours.